Our clients have always kept their orders and loved them. We don't often receive any refund request but it you don't like your Bagby item, we offer free and easy returns.
- Contact us within 14 days of delivery
- Ship items back within 30 days of delivery
All returns must be unused and in original condition.
- If the item you received is damaged (for example due to the shipping) or doesn't work properly, you can ask for a refund and we will take care of everything.
- In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you and you will be responsible for the return shipping cost.
- In case you want to change the model or color, we can do it, but you should assume the return cost + the new shipping costs to send your new Bagby pack.
- If you want to request a refund for a subjective reason, we can do it, but we will deduct the return cost + the original shipping cost (if it was free) from the total amount
In order to make it easier for you, upon request, we will send you a link where you can download and print the return label.
Once we receive and review the correct condition of the product, we’ll make the whole refund.
For non Non USA orders you are responsible for the return shipping cost and the original shipping cost (along with eventual duties/VAT costs, related to the importation of the goods to USA) will be deducted.
Questions about the Refund policy should be sent to us at info[@]bagby.co.