Help Center

Bagby is the result of a personal story / experience. The idea was born on Kickstarter on July 2017 to help my wife and a I reconnect to take our relationship to the next level. We realized our phones were taking us away from a mindful and healthy relationship path so I proposed to start a #PhoneFreeBedroomChallenge . Soon after, we discovered the benefits this simple change in behavior could bring to people, especially couples like us, so we decided to create Bagby. Truth be told, we haven’t brought our phones back in the bedroom since.

Back in October 2017, our first and only child was born. This is the reason why our first logo has a baby face.

My name is Juan Sanchez, digital marketing consultant in my previous life and reborn as a digital wellness ambassador. 

I know It feels contradictory, but being on one side or the other of the digital distraction equation is often a very narrow line. My background is actually in digital and social media marketing. I hold two master’s degrees in digital marketing and I spent about 12 years both as a freelancer and in the agency world working for international brands around the planet (Spain, France, Luxembourg, Singapore and Southeast Asia, Los Angeles). One day like any other day, I had a wakeup call and I felt that I needed a change; I felt that I wanted to do something more purposeful that can help people. We can say I went from being part of the problem (people creating digital distraction) to focusing on reducing it. I’m not going to lie, somehow, I felt guilty and I wanted to do something to reverse the situation. It’s better late than never.

The interesting thing is that many people I’ve connected with in this new space of digital wellness / wellbeing have gone through a similar process. 

As a part of team, we can find my wife, some freelancers and some of my best friends. 

We believe people are increasingly disconnected from each other due to smartphone overuse. We dream of a world where products that help us unplug become more common. 

Our WHY is defined in our idea "Digital Wellness with a Human Soul"

Our Values are:

• Distraction-Free
  
• Sleep-Friendly
  
• Handmade
  
• Mindful
  
• Family-Owned Business
  
• Fair Trade

We believe LESS Technology is MORE. While everybody is trying to solve the problem by adding more technology, we believe what we need is simply less technology. 
Our Mission is to reduce people's screen time while increasing their HUMAN time. Our Vision is to celebrate humanity over Technology. 

 
We are not here to add more unnecessary technology but instead creating beautifully crafted and welcoming reminders that real connections start the moment we put our smartphones away and we proudly celebrate that. Our aim is to develop digital-free and simple solutions that people use in their homes and work spaces and become a part of their everyday. We want people to buy Bagby because they build a meaningful relationship with it.
We have been handwriting a personal note for each order and we will keep doing it!

Thanks! we truly believe that leaning by playing is the best way to do it. 

We believe there are 6 key reasons that sets Bagby aside from any other solution: 

1. It’s handmade 
   
2. It’s a ready-to-use solution. 
   
3. It’s easy to set up. 
   
4. Bagby is a non-tech solution to overcome a technology problem. While everybody is trying to solve the problem by adding more technology, we believe what we need is actually less technology. 
   
5. There is no similar solution in the market yet. 
   
6. Bagby is based on primary research. Bagby covers the key barriers and needs expressed by people like you.
   

Currently, our original Bagbys are proudly handmade in a small workshop in Argentina. We believe in the value of slow-making. 

Good question!

After few days of using Bagby we experienced the following benefits:
 

1. Embrace digital wellness
   
2. Fall asleep faster and deeper
   
3. Improve mood in the morning
   
4. Decrease anxiety
   
5. Boost focus, attention and productivity
   
6. Connect meaningfully with your loved ones
   

Although Bagby has been designed especially for couples since it’s the result of our personal story, there are many other groups that can benefit from Bagby, too: singles, parents, friends, families, business people. 

We believe everyone deserves to be less distracted and sleep better. This is the reason why we have offer individual and group packs and have evolved our offering. 

We know the bedroom isn't the only place that should be a phone-free zone. For this reason, Bagby includes a removable hook that can be placed anywhere. 

Also, we have evolved our offering to cover the following areas:

Bedroom
Home (Living area, social gatherings, family dinner, etc.)
While away (In a coffee shop, going to a concert, enjoying a dinner, etc.)
Business (In meeting rooms, events, workspaces, etc.)

Bagby is a versatile solution. Feel free to make the best out of it.

Of course, we offer Bagby without the alarm-clock (by default). However, we totally recommend to add it for greater results, especially for the #PhoneFreeBedroomChallenge You can pick the option in the dropdown menu on each product page. 

Yes, currently we offer 2 types of Anti-Phubbing bands:
Original: They are made of eco-friendly silicone, no plastic. Once cured, the material is chemically inert, meaning that it will not release toxins.  That makes our bands a pretty safe and environmentally friendly. Also, they can be recycled here. We are happy to help you with the process. 

New: These are fully biodegradable as they are made of bamboo (band) and wood (front tag). 

Bagbys does love our planet and we strive to do our best to help make it better in any way that we can. If you ever have suggestions in ways we can help out, get involved, or have ideas for community projects, we would love to hear them!

This is a list of products that we have tested and we believe they can help our supporters in the pursuit of our key goals: unplug, better sleep, more focus, etc. 

Good question indeed. 

Since we don't have an app, we basically count the total number of Bagbys sold x 3h (sleeping hours on average that we estimate we save to our supporters (2h at night + 1h in the morning)) x number of days. We update that number weekly. 

The number is not 100% accurate because we also help people unplug when they are away, having lunch, a coffee, etc But it's doesn't matter. Our goal is not to be perfect like a machine but human. 

Although we are based in USA, we ship worldwide. We want Bagby to be available all around the world. 

We use a USPS service for businesses. Once we sent your Bagby, you will receive a tracking code to track the status of your order at all times.

We are committed to do good on Earth and the environment. 
Currently, we use shipping supplies that are made in USA from 100% Eco-Friendly and recyclable material and we tend to reuse shipping boxes from other sources. 
We are also updating some of our plastic mailers to biodegradable ones.  

Our goal this year is to reduce by 90% the plastic we use in our shipping supplies. 

This depends on your location. When making the order and filling up your address of delivery, shipping costs will be automatically added to your order. We often offer FREE Shipping nationwide (USA). 

This depends on your local tax code. Any applicable duties/VAT are the sole responsibility of the client, and not our team. We have absolutely no control over charging each client additional duties/VAT at the time the pre-order is made, and so these fees (if applicable) may be imposed at the time of receiving the package. If you are unsure whether or not you will be charged duties/VAT at the time of receiving your reward, please get in touch with your local post office.

Since your shipment tracking code is sent, the estimated shipping time will depend on your location:

USA: 1-3 working days
CANADA: 5-10 working days
EUROPE: 7-15 working days
REST OF THE WORLD: 7-15 working days

We don't expect this to happen but if you are not happy with your order, don't panic! Simply contact us first, before leaving feedback / reviews. You can send us an email including a photo if the item is damaged, etc. 

We are a small business, and occasionally make mistakes. Please be patient and know we will do our best to rectify the problem!

Our clients have always kept their orders and loved them. We don't often receive any refund request but if you don't like your Bagby item, we offer easy returns.

- Contact us within 14 days of delivery
- Ship items back within 30 days of delivery

A flat rate of USD 5.95 for individual items and USD 12.95 for sets will be deducted from your refund per item to cover return shipping, handling, and restocking. All returns must be unused and in original condition.

- If the item you received is damaged (for example due to the shipping) or doesn't work properly, you can ask for a refund and we will take care of everything.
- In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you and you will be responsible for the return shipping cost.
- In case you want to change the model or color, we can do it, but you should assume the return cost (we provide return label) + the new shipping costs to send your new Bagby pack.
- If you want to request a refund for a subjective reason, we can do it, but we will deduct the return cost +  the original shipping cost (if it was free) from the total amount

In order to make it easier for you, upon request, we will send you a link where you can download and print the return label.

Once we receive and review the correct condition of the product, we’ll make the whole refund. For non Non USA orders you are responsible for the return shipping cost and the original shipping cost (along with eventual duties/VAT costs, related to the importation of the goods to USA) will be deducted. 

Questions about the Refund policy should be sent to us at info[@]bagby.co.

We have several years of experience working for large companies and setting up new businesses and projects. While we have been relentlessly concerned with the details throughout prototyping, finding the best materials and planning for production, there is always the chance that omnipresent Murphy guy may make an entrance with that law of his. 

That said, we are not responsible for any damages to mobile phones, such as dropped or cracked phones that may happen while putting your phone in Bagby. We ensure Bagby holds up to 2kg. It's designed to be durable and solid, but we cannot control how people put their phones inside a Bagby. Also, although we have tested many surfaces, our hook might leave some marks if your door or wall paint is too old or of low quality.

 Thanks for your understanding.